Orders will be processed within 2 - 4 *working days and despatched by Royal Mail or Fedex, DHL Express or Parcelforce courier service with a 1 - 3 working day delivery time if the postage charge was £6.99 or over; postage charges of less than £6.99 will be dispatched by royal mail standard 1st class small parcel service (under 2kg).
A signature will be required for parcels (unless specific delivery instructions were given at the time of order); the courier will attempt to deliver parcels three times before returning the parcel back to us.
If you are having problems receiving your parcel, please contact us with specific delivery instructions.
Where sent goods are returned to us, re-delivery to an alternative address can be arranged.
International parcels will be dispatched with DHL and Royal Mail International.
European delivery may take 3 - 5 *working days shipping time.
Worldwide delivery may take 5 to 10 *working days shipping time.
A tracking number will be supplied via email from us to the customer upon dispatch of the goods (courier service only), Royal Mail standard service will provide a unique reference number for confirmaiton of delivery; delivery texts and email updates will be sent at intervals from the courier depending upon the contact information given at the time of ordering.
*If you do not recieve your goods within the specified time, or do not recieve a tracking number, please contact us within 28 days.
Please notify us, as soon as is practicable and return goods without undue delay, that are damaged or defected. Refunds will not be available after 30 days of delivery and repairs or replacement items should be requested by email or writing to our registered office address.
If you are unsatisfied with your item/s, please notify us of your wish to return them within 14 days, starting from the day after delivery and then please return the goods within 14 days of your communication in this instance.
*All goods we send are insured to the purchase value against loss or damage during delivery.
Returns: Old Style Horse Remedies, Burnbank Holding, Foulden, Berwick Upon Tweed, Northumberland, TD15 1UH, UK
Standard shipping costs are as follows:
ORDERS OVER £150.00 IN MAINLAND UK ARE FREE UNLESS OTHERWISE STATED *SOME ITEMS EXCLUSIVELY ARE FREE DELIVERY.
*Standard Mainland UK (up to £25.00) - £4.99
*Standard Mainland UK (£25.00 or over) - £6.99
Scottish Highlands & Islands, Isle of Man, Isles of Scilly & Northern Ireland - (less than £20.00) - £4.99
Scottish Highlands & Islands, Isle of Man, Isles of Scily & Northern Ireland - (£20.00 or over) - £9.99
*Please note that due to the regularities by aircraft carriers relating to safely carrying liquids; we are obliged to send products of over 1L internationally via either DHL or Fedex; our prices reflect those that we are charged on the behalf of the customer.
Jersey - (less than £20.00) - £4.99
Jersey - (£20.00 or over) - £9.99
Standard European Shipping (less than £20.00) - £9.99
Standard European Shipping (£50.00 or over) - £14.99
Standard World wide Shipping (less than £30.00) - £16.99
Standard Worldwide Shipping (£30.00 to £50.00) - £19.99
Standard Worldwide Shipping (£50.00 or over) - £39.99
New Zealand and Austrailia (less than £20.00) - £19.99
New Zealand and Austrailia (£20.00 to £30.00) - £26.99
New Zealand and Austrailia (£30.00 to £50.00) - £39.99
New Zealand and Australia (over £50.00) - £49.99
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